Cancellation and Refunds

Request a cancellation or change

Contact Ria Interiors using the details below as soon as possible, quoting your project and invoice reference and explaining the requested change. A request is reviewed before any cancellation, revised scope or refund is confirmed.

What we review

We review the written project agreement, payments received, work already performed, approved designs, materials ordered, fabrication and third-party commitments. Custom fabrication or supplier orders may be difficult to cancel once authorised. Any proposed deductions or charges should be explained with reference to the agreed terms and work or commitments involved.

Refund decisions and timing

There is no single website-wide refund amount or processing period for every project. We will communicate the applicable decision, calculation and expected processing steps in writing after reviewing your request. Do not assume an advance is automatically refundable or automatically forfeited. Applicable consumer rights remain unaffected.

Quality issues and incorrect payments

Report workmanship concerns, damaged items, duplicate transfers or invoice discrepancies promptly with the relevant references and supporting details. The project terms, applicable supplier warranties and statutory rights determine the available remedy. We do not publish a blanket lifetime warranty or fixed delivery guarantee.

Before approving work

Ask for cancellation, change approval, payment and refund terms in your written proposal before paying an advance.